Return and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return and refund terms.
Return Period
You have the right to return products within 30 days of receiving them.
Return Process
To initiate a return, please contact our customer service at scandicomforts@gmail.com with your order number and the reason for the return. We'll send you instructions on how to proceed.
Return shipping costs are covered by the customer, unless the item is damaged, defective, or incorrect — in which case we cover the return shipping.
Please note that we cannot accept returns sent to any address other than the specified return address. Refunds for received and approved returns are processed within 14 days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us right away at scandicomforts@gmail.com and include details and photos of the issue. We'll work to resolve it quickly.
Refund
Once we've received and approved your return, your refund will be processed. A credit is automatically applied to your original payment method, which may take up to 14 business days depending on your bank's processing time. If you paid by invoice, please report the return in the Klarna app or contact Klarna's customer service. Your invoice will be paused until we handle your return, then credited once the full order has been returned.